Users Guide | Sketch Travel - English/Japanese Leading Tour Operator in SE Asia

HOW TO USE OUR WEBSITE

3 EASY BOOKING STEPS

Sketch Travel Cambodia makes your travel experience a lot easier through this website and it gives you a chance to further personalize your journey through our different travel packages, exciting tour activities and itineraries, luxury and budget accommodations and ticket arrangements. Plus, we have a Sketch Travel Guidebook to accompany on your journey.

SEARCH FOR PRODUCTS We offer a variety of service and packages here at Sketch Travel so kindly visit our individual product / service page for details. ・ Hotels ・ Tours ・ Spas ・ Flights
ADD TO YOUR BOOKING LIST After browsing through our services, kindly click on the item that you wish to avail of and then click “add” or “ book” to put it in your booking form. Kindly note that before doing any booking, kindly make sure that your internet browser’s cookie setting is set to “on” or “allowed”. (for Internet Explorer, kindly set cookie security level to medium). After doing so, you can start customizing your trip.
COMPLETE YOUR REGISTRATION AND BOOK Once finished, kindly enter the necessary information needed to complete your booking and finalize the schedule. You must be of legal age (18 yrs. old and above) to be able to use this service. Minors will not be entertained unless there is a written parental consent. Easily enter your schedule using our Online Calendar* feature.

REGISTRATION FORM

Upon sending your completed booking list, we will be sending you a confirmation e-mail to verify your booking within 24 hours. Please be reminded that if the registration process was not completed correctly, then delivery errors will occur so please follow instructions attentively. However, if you feel that you have sent your details correctly but haven’t got any replies from our side then please feel free to contact us using the Inquiry Form found in this website.

For any further travel inquiry, kindly contact us directly at:

SKETCH TRAVEL CAMBODIA
Mr. Nishimura Seishiro
cambodia@sketch-travel.com

PAYMENT - PAYPAL

For normal PayPal method, we will send you a payment request via our PayPal account by e-mail upon confirmation of your booking. Then you may enter the detail of your credit card by opening the PayPal’s secured website link. All the financial information you entered on the website remains invisible to us since PayPal will safely hide them all. As stated above, your credit card will be charged with a total fee plus 4% surcharge. After we confirm that your full payment balance is transferred, a written confirmation voucher will be given to you along with the pre-trip information and tips, usually by e-mail.

PAYMENT - BANK TRANSFER

For the residents in Japan, we also accept a bank transfer. Here below is the information of our bank account:

Yotsuya, Tokyo-Mitsubishi UFJ Bank Third Street Branch (340)
Savings Account Number: 5002315
Savings Account Name: Sketch Travel Cambodia
(transaction to be done in JPY)

PAYMENT - KRORMA TOUR DESK

You can pay in cash or by credit card at any of our Krorma Tour Desk office located in both Siem Reap and Phnom Penh. Should you want your tickets to be delivered directly to your hotel, we will be charging a USD 10 delivery fee (limited within town only). Payments can be done either in Japanese Yen (JPY) or US Dollars (USD). For bank payments, the following card fees are charged:

VISA 4%

MasterCard 4%

JCB 4%

American Express 4%

FOR TRAVEL CONDITIONS kindly click here

DELIVERY

DOMESTIC/INTERNATIONAL FLIGHTS FROM CAMBODIA
Kindly claim it from our Krorma Tour Desk branches in either Phnom Penh or Siem Reap and please settle your payment there. Should you want your tickets to be delivered directly to your hotel, we will be charging a USD 10 delivery fee (limited within town only).
HOTEL AND SPA COUPON
Upon a successful transaction, we will be sending you the voucher via e-mail for you to print and use upon your check in and travel to Cambodia (if you didn’t receive the attachment, we can arrange to send you by fax as well).
TOUR SCHEDULE
Upon a successful transaction, we will be sending you the schedule via e-mail for you to print and use upon your travel to Cambodia or your designated tour guide will deliver it to you during your tour (if you didn’t receive the attachment, we can arrange to send you by fax as well).

FOR TRAVEL CONDITIONS kindly click here

CANCELLATION

ALL FLIGHT TICKETS
Cancellation charges will apply. Kindly note that the rates and fees will vary depending on airline and fees will change with or without prior notice.
VISA
Visa application cannot be cancelled and will not be refunded. All transactions are final.
HOTEL RESERVATION
Should you wish to cancel your hotel reservation, please contact us at least within 2 weeks before check-in date. Kindly note that all hotels have cancellation charges and such fees vary depending on the hotel.
OPTIONAL CAR AND TOUR GUIDE
Should you wish to cancel your tour guide or car reservations, kindly inform us at least two (2) days before tour date. Late cancellation will incur charges.

CANCELLATION CONDITIONS kindly click here

ONLINE SHOP TERMS & CONDITIONS

Sketch Travel is available for all customers who wish to avail of our services provided that they all agree to follow our terms and conditions.

When choosing tour packages, kindly review and examine the details thoroughly before selecting.

A customer’s reservation application only becomes successful if all the required details have been fulfilled. If the client doesn’t agree with any of the pre-agreed terms stated on the website then a transaction will not be realized.

We try to update all information in this website on a regular basis to be able to provide you with most accurate information possible however, there are some instances that our travel partners might change some minor details in the itinerary, increase fees, do some renovations, temporary cancellation of some tours etc. in which case will be beyond our control so changes in the website will be manifested with or without notice. Please check our website regularly to receive new information and if in doubt, please contact us directly.

If you wish to use our service, both Sketch Travel Cambodia and the client agrees to subject themselves under the terms and conditions stated herewith. Should a problem or dispute occur, both Sketch Travel Cambodia and the client shall try to solve the problem amongst them however in a case of a lawsuit, the laws of the Kingdom of Cambodia shall be used.

Sketch Travel Cambodia reserves the right to modify any part of the terms and conditions stated herewith.

PRIVACY POLICY

Sketch Travel Cambodia would like to assure you that all private information is used for the sole purpose of recording client history only and not in any illegal and malignant purpose. This is in accordance with the International law except on the receipt of a legal obligation or request coming from the Government, Embassy etc. We are in no position to disobey such orders. Also, we are only allowed to disclose private information if you give us your consent to do so. Other than this, we are not allowed nor in no position to giveaway any private contact details from our clients.

Personal client information is very vulnerable to different attacks such as theft, loss, unauthorized access, hack, tamper etc. that makes it very delicate. We at Sketch Travel Cambodia take this matter seriously and thus we also apply a certain security measure to follow. We allow our clients to personally delete their account history in our website if they do not wish to use it anymore.